Agent Support Representative (Remote) Humana

DescriptionThe Agent Support Representative provides timely and effective sales support to Humana’s selling agents. You will handle a high volume of inbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), member enrollment, and agent commissions

Responsibilities

Where you Come In

  • The Agent Support Representative will receive inbound calls from internal and external selling agents in a fast-paced call center
  • Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes
  • Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products
  • Build and strengthened relationships with both internal and external agents
  • Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business
  • Document all sent and received information
  • Build Humana’s brand by providing perfect experience
  • Adhere to internal processes and guidelines

What you get from your great work! : Benefits and Perks of This Opportunity:

  • Competitive compensation with strong hourly rate
  • The ability to cut your daily commute to less than a minute!! Yes 100% Work at house capability.
  • Eligibility for the Annual Incentive Plan (AIP)
  • Extensive Benefit package that starts your 1st day of employment
  • 23 days of accrued PTO (Paid time off) in your 1st year of employment
  • 8 hours of paid VTO (Voluntary time off) to contribute to your favorite volunteer community service event
  • 2 Personal Holiday’s
  • Earn cash/gifts/discounts through Humana Go365 – a wellness and rewards program

What you need for success! – Required Qualifications

  • 2+ years of comprehensive customer service experience
  • Must be available to work 12:30 noon – 9:00 PM EST – Monday – Friday
  • Minimum of High School diploma or equivalent
  • Communicates effectively and confidently with all internal/external customers with excellent written and verbal communication
  • Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel
  • Ability to navigate multiple computer systems, applications and utilize search tools to find information
  • Must live within 50 miles of the Humana office located in the following locations: Green Bay WI, Greater Denver CO area, Dallas TX, and and San Antonio TX.
  • Work at home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes.

What you need to be considered a Superstar! : Preferred Qualifications

  • Associate’s or Bachelor’s Degree
  • Previous call center experience, sales, insurance, or healthcare experience
  • Positive engaged attitude
  • Conflict resolution experience
  • Demonstrates high level of critical thinking and problem solving skills
  • Demonstrates high level of multitasking ability
  • Demonstrates high level of emotional intelligence with the ability to handle sensitive and/or confidential information
  • Bilingual is highly desirable

Additional Information

  • During busy season please expect overtime opportunities both voluntary and mandatory
  • During the Annual Enrollment Period which runs from October 15th – December 7th – Must have the ability to work extended hours and possibly some weekends based on business needs.

#ThriveTogether #WorkAtHome

Scheduled Weekly Hours 40