25th June 2020

Account Manager – Octane AI

Octane AI is an all-remote and venture-backed startup seeking a customer-facing Account Manager interested in developing the future of ecommerce.
Octane AI is developing conversational AI technologies that reimagines online commerce. Publicly, Octane AI is the leading Facebook Messenger & SMS marketing platform for Shopify and Shopify Plus brands. Octane AI provides a unified platform for connecting, converting, and retaining customers. Octane AI’s current and upcoming products democratize personalization and automation technologies previously only available to multi-billion dollar corporations. Some of our investors include General Catalyst, Boost VC, and M Ventures.
As an account manager at Octane AI, you will have a huge influence on the success of our top customers. You will be the person who helps each client develop their strategy and you will empower them with all of the tools they need to execute that strategy. You’ll know the product inside and out and you will make customized recommendations for each person and company you touch.
You can be located anywhere, but you must be able to work in PST for this particular role.
You will work closely with our product-focused CEO, Matt Schlicht, (led product at Ustream, where he pioneered live video; created viral products for the entertainment industry; Forbes 30 Under 30) and our awesome account management team.

Responsibilities

  • Creating and nurturing relationships with our top clients while giving them all the tools they need to become as successful as possible using Octane AI
  • Maintaining a deep understanding of Octane AI and having the ability to clearly articulate it’s benefits
  • Training our merchants & agencies on how to use Octane AI and showcasing it’s value
  • Helping our customers develop a sustainable and effective strategy using Octane AI
  • Keeping a steady stream of contact with clients, whether new or established
  • Maintaining and improving processes and best practices surrounding account management

About You

  • You have 1-3 years experience in a customer-facing role, preferably in the ecommerce space
  • You’re wild about ecommerce and have a solid grasp on account management
  • You know that communication is key and you have stellar interpersonal skills
  • Deep understanding of ecommerce email automation best practices
  • Tracking performance growth comes naturally to you
  • The idea of seeing improvement and growth within our clients genuinely excites you
  • You love talking on the phone (you’ll be doing a lot of it)
  • Experience working remotely or a desire to work remotely
  • Extra bonus if you have experience using Google Suite, Monday, Slack, Klaviyo, Salesforce, and have some knowledge of Facebook ads

Benefits

  • The ability to work from anywhere in the world. Our team works from New York, Portland, Barcelona, Austin, Canada, and more. Currently we have team members in 10 different countries. As long as you can get the work done, we don’t care where you are!
  • Excellent health benefits: health, dental and vision insurance for US employees
  • 401(k) for US employees
  • Flexible vacation policy, paid holidays, parental leave, and sick leave
  • Fitness and home office credits. We want your workspace to be your happy place.
  • Generous stock options
  • Growth and leadership opportunities. We invest in the tools and training that will help your long-term career.
  • An amazing team of wonderfully driven and talented people

More about working at Octane AI
– We believe the happier you are, the more productive you and the team are. Being a remote company allows us to work from wherever we’d prefer. Spend your evenings and weekends with your family/friends/hobbies.- We hate bureaucracy. Feel free to talk to anyone on the team. – Your ideas are welcome. If you know how to improve our workflow, our product, our processes, don’t be shy to share it.- In our weekly meetings, we do a fun thing called “fast parrot”. Everybody, including the CEO, is involved. It’s a little weird and fun at the same time, especially if you are doing a meeting from a public place.- We iterate quickly. Projects generally take days or weeks, not months. We have a collaborative environment where you can share a work in progress and get feedback quickly. We like to get something in the hands of customer and get their feedback as quickly as possible.- Don’t work if you are sick. It’s way better to rest and recover quicker than work at half power for a long time.- If you feel you are stuck with a task don’t hesitate to ask for help. There are no stupid questions and nobody expects you to know everything.