1st July 2020

Senior Project Manager – REMOTE PTP

JOB DESCRIPTION

About Us

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.  If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you’re interested in working for an entrepreneurial company, we may have a home for you.

PTP is looking for Senior Project Managers to join our Customer Experience Management practice.  At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Manage all aspects of the project delivery including project schedule, risk management, scope management, scheduling resources, setting goals and priorities, and reporting project status
  • Ensure engagements are on time and on budget
  • Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
  • Establish and maintain quality relationships between our clients, strategic partners and third party providers
  • Achieve profitability goals by providing high-quality and efficient delivery services

Requirements

  • 3+ years relevant experience managing projects related to contact centers, telecommunications, and customer relationship management (CRM)
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Understanding of system architecture, open systems products (hardware and software), and project management tools and methodologies
  • Expert in the use of MS Office, MS Project or similar word processing, spreadsheet, presentation and project control tools
  • Proven ability to work under pressure within a team and in isolation
  • Bachelors Degree

Desired

  • Experience managing implementations of Avaya, Cisco, Genesys or Interactive Itelligence contact center solutions
  • Top Tier Management Consulting experience
  • Project Management Certification, e.g. PMI
  • IVR application familiarity (speech & DTMF systems)
  • Willing to travel through the US

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.