JOB TITLE: Customer Solutions Representative
EducationDynamics (“EDDY”) is a marketing services and technology company dedicated to getting students to the right program at the right school at the right time. As the premier provider of qualified prospective students for colleges and universities, we identify individuals who are the best fit for a school’s programs and who are most likely to complete them. Our services also cover the key stages of the student lifecycle, from initial inquiry through program enrollment.
We have an immediate need to hire a number of Customer Solutions Representatives to join our team and Work from Home.
In this entry level position, you will be responsible for helping job seekers with their employment needs and transferring individuals interested in learning more about education over to one of our Education Specialist. The Customer Solutions Representative (CSR) is responsible for confirming the prospective student’s interest in education and qualifying them for our education service. This process involves a short conversation of 3-5 minutes. Once qualified, the CSR will transfer the prospective student to an Education Specialist and move on to the next call.
The typical CSR will handle 200 + calls per day and qualify prospective students for several client institutions. Providing accurate and compliant program information is critical to success in this position.
Manage outbound and inbound calls across multiple client institutions
Enthusiastically engage with prospective students to build excitement about speaking with a client institution
Follow conversation outlines to ensure compliance and accurate product information is communicated to the prospective student
Work quickly across multiple accounts, with various programs, in a typical day
Escalate unique prospective student concerns to Team Lead or Manager as needed
Use email to communicate and qualify prospective students, as needed
Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and client feedback
Develop and maintain a knowledge base of the evolving services
Maintain all compliance expectations in communicating program information and documenting student interactions
Able to work either MONDAY – FRIDAY between the hours of 8AM-6PM Central Time
Both Full-Time and Part-Time Positions available
Ability to build rapport with clients, work independently, prioritize and multitask
Previously Call Center Experience required
Experience in Education, Customer Service, Sales, or related fields a plus
Excellent written and verbal communication skills with a positive and professional demeanor
Have a Microsoft Windows-based Computer/Laptop with the ability to directly connect to your high-speed internet connection
EQUAL EMPLOYMENT OPPORTUNITY
EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression.
EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.