Virtual Customer Service Representative
Work from home supporting FIELD SERVICE BUSINESS OWNERS! Help build small businesses in our country!
We are looking for a responsible Customer Service Representative to perform a variety of administrative and clerical tasks remotely for our clients, their employees, and customers.. Duties of the CSR include providing support, assisting in daily office needs and managing the company’s general scheduling, dispatch, and administrative activities.
What does a Remote CSR do?
CSR responsibilities include taking incoming calls, texts and emails to the business. Scheduling appointments, preparing reports and maintaining accurate client records. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using online scheduling software, group texting, Zoom, and SLACK. Ultimately, a successful CSR should ensure the efficient and smooth day-to-day operation of their client’s office remotely.
- Answer all incoming business phone calls, texts and emails, create and send custom quotes
- Organize and schedule proposal appointments
- Write and respond to email, correspondence between clients and their customers
- Organize and schedule work orders with appropriate crews
- Develop and maintain client’s online database
- Provide general support and manage expectations of customers
- Act as the point of contact for internal clients and external customers
- Ability to work 8am-5pm EST
- High-speed internet to your home/office
- Close access from your office/workspace to your incoming internet’s router
- Proven experience as an administrative assistant, virtual assistant or office admin assistant
- Access to a desktop/laptop computer with internet access and external mouse
- Working knowledge of online software tools like Skype, WhatsApp and Trello
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- High School degree; any experience in DISPATCH, CUSTOMER SERVICE, PHONE SUPPORT, REMOTE WORKER, FIELD SERVICE OR HOME SERVICE BUSINESS, CALL CENTER or ADMINISTRATION a PLUS!