29th October 2020

Support Specialist at Side Real Estate

ABOUT SIDE
At Side, we believe everyone should own their path. 
Side is the only real estate brokerage platform exclusively for the nation’s best agents. Based on its belief that homeownership is a fundamental human right, we provide top-performing real estate agents, teams, and independent brokerages with the best system, support, and service, in order to elevate the experience and results of buyers and sellers.
Led by experienced industry professionals and world-class engineers who develop technology designed to improve agent productivity and enhance the client experience, Side is backed by $70M in funding from top-tier venture capital firms including Sapphire Ventures, Trinity Ventures, Matrix Partners, MetaProp, and other real estate investors. Headquartered in San Francisco, Side currently has operations in California, Texas, and Florida.
At Side, you’ll have the opportunity to collaborate and innovate your way to success.  Becoming an inSider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs. Join us at Side and own your career, your impact, and your life.
ABOUT SIDE
At Side, we believe everyone should own their path.  
As the first company to design an end to end modern brokerage solution, Side is re-imagining the real estate industry from the ground up by combining innovative technology, creative branding expertise, and an experienced leadership team with a mission to empower the world’s leading real estate professionals to own their brand and better serve home buyers and sellers.
In the past two years, with an exceptional team of inSiders, we’ve processed $1B in transactions and raised over $30M in funding from top tier investors like Matrix Partners, Trinity Ventures, and 8VC.
At Side, you’ll have the opportunity to collaborate and innovate your way to success.  Becoming an inSider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs.  Join us at Side and own your career, your impact, and your life.

ABOUT THE TEAM
The Agent Services team is a newly formed and rapidly growing team, critical to upholding our mission – providing our agents with a white glove end to end brokerage solution through technology.

ABOUT THE ROLE
As a Support Specialist on the Agent Services team, you’ll support our agents via our in-app chat and phone, with any questions or issues that arise. You’ll directly impact agents’ day to day experience, ensuring that we are able to provide seamless solutions to their problems. Some of our agents will need technical guidance on using our product, and you’ll be the first point of contact in training them. You’ll be influential in the development of our software product by collecting user feedback and concisely communicating feature ideas and changes to our Product and Engineering teams. 

WHAT YOU’LL BE DOING

  • You’ll respond to agent queries in a timely and accurate manner
  • Reach out and schedule Listing Services with third-party vendors on agent’s behalf and add new vendors into our app for agents
  • Keeping up to date with the latest product updates and training agents on these changes
  • Documenting your processes to add to keep our internal wiki updated for other support specialists to learn from
  • Ensure agent’s technical issues are resolved
  • Ability to work on occasional weekend shifts

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

  • 0-3 years of customer service experience in a technical support environment
  • Ability to explain complex technical issues to a non-technical audience
  • Strong written and verbal communication
  • Stubbornness to resolve every issue that comes your way and provide the best customer centric experience
  • You are empathetic, patient, and have a passion for helping others
  • Strong organization and time-management skills
  • You are independent and proactive, and you don’t let a problem go unsolved
  • Familiarity with real estate industry a plus
  • Preferred experience in Intercom and Asana
  • Need to be flexible, including weekends, mornings and evenings. Also possible that they can be available for 12 hour shifts. We want to work towards Support being available for agents 8AM EST to 8PM PST is REQUIRED 

Side is committed to creating a diverse environment and is an equal opportunity employer. Side does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
Side uses the E-Verify employment verification program.
Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply.
Side uses the E-Verify employment verification program.
Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.