Human Resource Analyst

PEOPLE | UNITED STATES (REMOTE)

At Talkdesk, we are disruptive risk-takers, don’t have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that’s innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry.

The People Analyst at Talkdesk is a primary support role for the People Team dashboard in support of the executive leadership team’s needed insights, and the People Business Partners’ monthly requirements in support of each business unit.

Responsibilities:

• Supports HR Operations & Analytics team in critical data analysis
• Assists in the forecasting and analysis of all people related metrics
• Actively uses and is comfortable with all of people systems and tools
• Important member of the analytics team in preparing proactive and insightful people analytics to improve the overall operations of Talkdesk
• Evaluates and analyzes the results of the programs and services regularly and systematically; reports these results to department leadership
• Actively supports and analyzes the global performance management and employee engagement processes

Requirements:

• 3+ years of HR experience, with 2 years in an analytics focused role
• Excellent time management skills and ability to plan and set strategic priorities
• Proficiency with Microsoft Office or Google Suite products
• Strong analytical skills and ability to interpret and communicate data
• Bachelor’s degree in human resources or in a field that focuses on quantitative analysis preferred
• Professional human resource and/or benefits certification preferred
• Experience in a hyper-growth, global organization strongly preferred
• Prior SaaS organizational experience preferred