Human Resource Analyst at Talkdesk

Human Resource Analyst


At Talkdesk, we are disruptive risk-takers, don’t have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that’s innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry.

The People Analyst at Talkdesk is a primary support role for the People Team dashboard in support of the executive leadership team’s needed insights, and the People Business Partners’ monthly requirements in support of each business unit.


  • Supports HR Operations & Analytics team in critical data analysis
  • Assists in the forecasting and analysis of all people related metrics
  • Actively uses and is comfortable with all of people systems and tools
  • Important member of the analytics team in preparing proactive and insightful people analytics to improve the overall operations of Talkdesk
  • Evaluates and analyzes the results of the programs and services regularly and systematically; reports these results to department leadership
  • Actively supports and analyzes the global performance management and employee engagement processes


  • 3+ years of HR experience, with 2 years in an analytics focused role
  • Excellent time management skills and ability to plan and set strategic priorities
  • Proficiency with Microsoft Office or Google Suite products
  • Strong analytical skills and ability to interpret and communicate data
  • Bachelor’s degree in human resources or in a field that focuses on quantitative analysis preferred
  • Professional human resource and/or benefits certification preferred
  • Experience in a hyper-growth, global organization strongly preferred
  • Prior SaaS organizational experience preferred