Creative Director at Zapier

Creative Director

We’re looking for our first Creative Director to evolve Zapier’s brand. You will lead the definition of our brand’s visual identity and ensure we are projecting a consistent, differentiated and memorable brand. You’ll manage and hire a growing brand design team responsible for creating engaging and original on-brand experiences for our product, communications, partnerships, marketing, support and advertising programs.

This position works closely with our Head of Brand, Brand Designers, Product Designers, Content, Program managers, Video, and Communications to imagine and produce brand experiences across all channels.

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you’ll take the leap of faith and apply.

  • Our Commitment to Applicants
  • Culture and Values at Zapier
  • Zapier Guide to Remote Work
  • Zapier Code of Conduct
  • Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You have a deep passion for Design and Brand. You likely have spent a decade plus designing brands either at agencies or in-house.

You create and connect a brand strategy that helps the business connect with their desired customers. You are able to set the strategic agenda that helps Zapier better appeal to our target customers..

You’ve worked on or led a Brand redesign process. You live and breathe brand and know how to deploy it across every experience a customer might have with a company. You have worked on or led the process of development of a company brand identity, extending to guidelines for all aspects of the brand including product, marketing, advertising, social, events, communications and internal use.

You’re a skilled manager, mentor, and coach. You have strong leadership skills and have led teams of 3+. You are able to organize, motivate, and elevate the creative output and skills of those around you. You’re able to teach others and provide a clear framework for growth, while managing objectives and ensuring quality deliverables.

You thrive on cross-discipline collaboration. Great brands are felt in all aspects of the company. You love to work with marketing, product, and stakeholder teams to drive planning, design and execution. You can effectively build relationships across the organization as an advocate for customers while managing stakeholders to bring the organization along on the journey.

You can incorporate customer insights to create compelling brand experiences. The best brands are backed by an intimate understanding of customers and markets. You can use that data to make a brand speak directly to those customers in ways that draw them into our products and experiences.

Things You’ll Do

  • Build a design strategy and creative vision to connect Zapier’s value to our target customers and help grow market share
  • Lead the overhaul of our brand’s visual identity to reflect our company’s vision and position in the market — create a unique, memorable identity that lives in harmony in our product, communications, partnerships, marketing, support and advertising programs.
  • Connect our design strategy with Zapier’s business objectives and priorities. Assess and measure design impact to ensure ideas are as powerful in reality as they are in concept.
  • Define brand attributes and ensure brand consistency across the customer experience, working closely with Marketing, Design, Product, and Executive teams
  • Establish processes, systems, and programs to enable internal and external stakeholders to leverage and maintain the brand.
  • Manage, mentor, and grow the Brand design team. Ensure all creative assets are of high quality, reflect brand standards, are on budget and on time.
  • Oversee and standardize both in-house and external agencies and production of creative work, across the organization.
  • Mature our design operations to prioritize requests against business goals, scale the team through improved systems and processes, and streamline how we work on creative projects as a team.
  • Partner with the VP of Design and VP of Product to ensure consistency of the brand across the end to end experience. Work closely with marketers, writers, and product designers to ensure all customer-facing work furthers the brand and overall creative direction.
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier